Frequently Asked Questions
Everything you need to know about ordering, shipping, pre-orders, and how to use washi tape, stickers, stamps, and more. Find quick answers below before reaching out to support.
Orders & Payments
What payment methods can I use?
We accept all major payment options for orders in India — credit and debit
cards, UPI, net banking, and popular wallets — all processed through secure,
encrypted gateways.
Will I get an invoice for my order?
Yes. An order confirmation and invoice are emailed to you automatically as
soon as your order is placed.
Can I change or cancel my order after placing it?
You can change or cancel an order — including correcting a wrong shipping
address — only while it's still being processed and hasn't shipped. Email us
at contact@avyannadecore.com
with your order number as soon as possible and we'll help if the order
hasn't left our studio.
Shipping & Delivery
How long does delivery take within India?
Orders are processed within 3–7 business days, then handed to the courier.
You'll receive a tracking link by email the moment your order ships.
How much does shipping cost? Do you offer free shipping?
Shipping is free on all India orders over ₹2,500. For orders
below that, a flat shipping fee is calculated at checkout.
How do I track my order?
Once your order ships, we email you a tracking link so you can follow its
progress and see the estimated delivery date in real time. If you can't find
the email, check your spam folder or contact us with your order number.
Do you ship internationally?
We currently ship within India only. International shipping is on our roadmap
— follow us on Instagram to hear when it launches.
Pre-Orders
What does "pre-order" mean, and when will my pre-order ship?
A pre-order lets you reserve an item that's on its way to us but not yet in
stock. Pre-orders typically take 1–3 months to arrive, depending on the
artist, publisher, and international shipping timelines. The estimated arrival
time is shown on each product page. Once your order is ready to ship, we'll
email you with a dispatch confirmation. Pre-ordering is the best way to secure
limited artist releases before they sell out.
Can I order pre-order and in-stock items together?
Yes — but your whole order ships together once the pre-order item arrives.
To receive in-stock items sooner, place them as a separate order.
Returns & Support
What is your return and refund policy?
If something isn't right, email
contact@avyannadecore.com
with your order number within 3 days of delivery and we'll make it right. You
can review the full details on our
Returns & Refunds page.
My item arrived damaged or incorrect — what should I do?
Email us at
contact@avyannadecore.com
within 3 days of delivery with your order number and a photo of the item.
We'll arrange a replacement or refund as quickly as possible.
Products & Journaling
What's the difference between washi tape and PET tape?
Washi tape is made from natural paper — it's matte, tearable by hand, and
easy to write on. PET tape is a thin transparent film — glossy, more vivid,
and great for layering because you can see through it. Journalers use both,
often together. Browse
Washi Tape and
PET Tape.
Are washi and PET tapes reusable or removable?
Both are low-tack and can usually be lifted and repositioned shortly after
application, especially on smooth surfaces, without tearing the page. Over
time and on porous paper the bond strengthens, so reposition sooner rather
than later for a clean lift.
What is a transfer sticker?
A transfer sticker (also called a rub-on) is a design that transfers directly
onto your page when you rub the backing with a stick or coin — leaving no cut
edge or backing film, for a seamless printed-on look. See our
Transfer Sticker collection.
What's the difference between a rubber stamp and a clear stamp?
Rubber stamps are mounted and firm, giving crisp, consistent impressions —
ideal for detailed or frequently-used designs. Clear stamps are flexible and
transparent, so you can see exactly where you're stamping, which makes precise
placement easy. Explore
Rubber Stamps and
Clear Stamps.
What is paper ephemera?
Paper ephemera are decorative paper pieces — vintage-style cards, tickets,
tags, and cut-outs — collected and layered into journals, scrapbooks, and
collages to add texture and story to a spread. Browse our
Paper Ephemera collection.
What is a Sample Loop?
A Sample Loop offers one full loop of a tape design, allowing you to explore
the pattern before committing to a full roll. It's ideal for testing styles,
creating themed journal spreads, or organizing your collection with ease.
Rewards & Account
How does the rewards program work?
Earn points on everything you do and redeem them for discounts:
1 point per ₹1 spent, plus 200 points for signing up, 200
for following us on Instagram, 500 for referring a friend, and 2,000 on your
birthday. Redeem points for discount coupons — for example, 1,500 points =
₹150 off on orders over ₹1,500 — with higher-value rewards as you go.