01Orders & Payments

What payment methods can I use?

We accept all major payment options for orders in India — credit and debit cards, UPI, net banking, and popular wallets — all processed through secure, encrypted gateways.

Will I get an invoice for my order?

Yes. An order confirmation and invoice are emailed to you automatically as soon as your order is placed.

Can I change or cancel my order after placing it?

You can change or cancel an order — including correcting a wrong shipping address — only while it's still being processed and hasn't shipped. Email us at contact@avyannadecore.com with your order number as soon as possible and we'll help if the order hasn't left our studio.

02Shipping & Delivery

How long does delivery take within India?

Orders are processed within 3–7 business days, then handed to the courier. After dispatch, delivery takes an estimated 3–10 business days, depending on your location and courier. You'll receive a tracking link by email the moment your order ships.

How much does shipping cost? Do you offer free shipping?

Shipping is free on all India orders over ₹2,500. For orders below that, a flat shipping fee is calculated at checkout.

How do I track my order?

Once your order ships, we email you a tracking link so you can follow its progress and see the estimated delivery date in real time. If you can't find the email, check your spam folder or contact us with your order number.

Do you ship internationally?

We currently ship within India only. International shipping is on our roadmap — follow us on Instagram to hear when it launches.

03Pre-Orders

What does "pre-order" mean, and when will my pre-order ship?

A pre-order lets you reserve an item that's on its way to us but not yet in stock. Pre-orders typically take 1–3 months to arrive, depending on the artist, publisher, and international shipping timelines. The estimated arrival time is shown on each product page. Once your order is ready to ship, we'll email you with a dispatch confirmation. Pre-ordering is the best way to secure limited artist releases before they sell out.

Can I order pre-order and in-stock items together?

Yes — but your whole order ships together once the pre-order item arrives. To receive in-stock items sooner, place them as a separate order.

04Returns & Support

What is your return and refund policy?

We accept returns only for items that arrive damaged or incorrect. Email contact@avyannadecore.com within 3 days of delivery with your order number and clear photos of the item and its packaging. You can review the full details on our Returns & Refunds page.

My item arrived damaged or incorrect — what should I do?

Email us at contact@avyannadecore.com within 3 days of delivery with your order number and clear photos of the item and its packaging. Once your return is approved, we'll send you a prepaid return label and refund you to your original payment method.

05Products & Journaling

What's the difference between washi tape and PET tape?

Washi tape is made from natural paper — it's matte, tearable by hand, and easy to write on. PET tape is a thin transparent film — glossy, more vivid, and great for layering because you can see through it. Journalers use both, often together.

Are washi and PET tapes reusable or removable?

Both are low-tack and can usually be lifted and repositioned shortly after application, especially on smooth surfaces, without tearing the page. Over time and on porous paper the bond strengthens, so reposition sooner rather than later for a clean lift.

What is a transfer sticker?

A transfer sticker (also called a rub-on) is a design that transfers directly onto your page when you rub the backing with a stick or coin — leaving no cut edge or backing film, for a seamless printed-on look.

What's the difference between a rubber stamp and a clear stamp?

Rubber stamps are mounted and firm, giving crisp, consistent impressions — ideal for detailed or frequently-used designs. Clear stamps are flexible and transparent, so you can see exactly where you're stamping, which makes precise placement easy.

What is paper ephemera?

Paper ephemera are decorative paper pieces — vintage-style cards, tickets, tags, and cut-outs — collected and layered into journals, scrapbooks, and collages to add texture and story to a spread.

What is a Sample Loop?

A Sample Loop offers one full loop of a tape design, allowing you to explore the pattern before committing to a full roll. It's ideal for testing styles, creating themed journal spreads, or organizing your collection with ease.

Still have a question?

Write to us with your order number and we'll reply soon.

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