We check every order carefully before it leaves us, but if something arrives damaged or isn't what you ordered, we're here to make it right. Please read our Return & Refund Policy carefully.
- 3 daysfrom delivery to report a damaged or incorrect item
- Prepaid labelfor approved returns
- 10 business daysto refund your original payment method
01Returns
Returns and refunds are accepted only for items that arrive damaged or incorrect. You have 3 days from the date of delivery to report the issue.
02Eligibility for returns
A return is eligible when:
- The item arrived damaged or is not what you ordered
- You contact us within 3 days of delivery
- You include your order number
- You send clear photos of the item and its packaging
Handmade and craft items may have slight variations and are not considered defects.
03How to initiate a return
To start a return, please email us at contact@avyannadecore.com within 3 days of delivery with your order number and clear photos of the item and its packaging. Once your request is approved, we will share the return address and further instructions.
Items sent back without prior approval will not be accepted.
04Return shipping
If your return request is approved, we will provide a prepaid return shipping label along with clear instructions on how and where to send your package.
05Damages and issues
Please inspect your order as soon as it arrives.
If an item is damaged or incorrect, email us at contact@avyannadecore.com within 3 days of delivery with your order number and clear photos of the item and its packaging, and we will resolve the issue as quickly as possible.
06What isn't covered
We can't accept returns for:
- Change of mind, or items that arrived in good condition and as ordered
- Issues reported more than 3 days after delivery
- Slight variations in handmade and craft items
07Exchanges and replacements
We do not offer exchanges or replacements. Approved returns are refunded to your original payment method.
If you would like a different item, please place a new order.
08Refund policy
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 10 business days.
- Please note that it may take additional time for your bank or credit card provider to reflect the refund.
If you do not receive your refund within 15 business days after approval, please contact us at contact@avyannadecore.com.
09Contact us
For any questions regarding returns or refunds, you can reach us at:
- Email: contact@avyannadecore.com
- Phone: +91 62389 97590
- Address: Avyanna Decore, Trivandrum, India
Need help with a return?
Email us with your order number and photos within 3 days of delivery.